TERMS AND CONDITIONS OF SALE
1. GENERAL PROVISIONS
1.1. The following terms and conditions of sale (“Terms and Conditions”) apply to the offer and sale of products through our website www.biglittleones.gr (the “Website”).
1.2. To be eligible to purchase products on the Website customers must: (a) be at least 18 years old or, if minors, have duly obtained parental consent; and (b) be consumers, meant as natural persons acting for purposes extraneous to their trade, business, craft and profession.
1.3. This contract shall be governed by Greek law.
1.4. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms [or require any changes], please contact us to discuss.
2. WHO WE ARE
2.1. We are “BIG LITTLE ONES IKE – CHILDREN ‘S CLOTHING AND HOME ACCESSORIES TRADE” , a Greek company, with registered office at 7, Panos Str., Vari, Athens, Greece, with VAT No. 800923670 and General Electronic Commercial Registry No. (G.E.MI. 145028401000 ).
2.2. You can contact us by telephoning our customer service team at (+30) 210 8996210, by e-mail at email@example.com or by writing to us at Panos 7, Vari 16672,
3.1. Information on products is available on the Website, and is provided in accordance with applicable law.
3.2. We will take all reasonable care to ensure that all details, descriptions, colours, images of products appearing on the Website are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that said details, descriptions, images of products are accurate, complete, reliable, current, or error-free.
3.3. The products sold via our Website are for personal use only. Customers may not sell or resell any of these products. We reserve the right, with notice, to cancel or reduce the quantity of any products to be provided to the customer that, in our sole discretion, may result in the violation of these Terms and Conditions.
4.1. All prices indicated for products available via our Website are inclusive of VAT at the current rates and are expressed in Euros. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. Delivery charges shall be added to the price of the products and are indicated separately on the order form. For further information please also visit the Delivery section of the Website.
4.2. For deliveries within the EU no additional duties or taxes will be applied. For non EU deliveries additional duties or taxes may be asked to be paid for customs clearance. Big Little Ones has no control over these charges nor can we be held responsible in respect thereof.
4.3. We regularly verify that all the prices displayed on the Website are correct, however, we cannot guarantee the absence of errors. In the event that an obvious error in the pricing of a product is detected, we will offer the customer the opportunity to purchase the product at the correct price or to cancel the order.
5. PLACING AN ORDER
5.1. The customer will be guided through the process of placing an order by a series of simple instructions on the Website.
5.2. To place an order, the customer must select the required size (wherever applicable) and quantity of product(s) he/she wishes to purchase.
5.3. Customer must click “Add to cart” to place the product selected in the desired quantity in the shopping bag. At any time during shopping customer may review the products in the shopping bag by clicking on “Shopping Cart” at the right top of the page.
5.4. Customer must click on the button “Check out” and follow the onscreen instructions to proceed through the checkout process. The customer may always correct any errors in data he/she has entered, change the shopping bag contents, by adding or removing one or more products from the shopping bag, or cancel the entire order during checkout before sending his/her order. By submitting an order, the customer acknowledges and declares that he/she has read all the instructions provided during the checkout process and fully accepts these Terms and Conditions.
5.5. After an order has been placed, the customer will receive shortly an email confirming receipt of the order.
5.6. If the e-mail confirming the order does not arrive within 24 hours after placing such order, customer should contact us at (+30) 210 8996210 for assistance or send us an e-mail at firstname.lastname@example.org.
5.7. Addition of more products to a completed order is not allowed. If the customer wishes to purchase more products, he/she shall have to place a new order.
5.8. If customers have any questions or concerns when placing an order or if they wish to enquire about a previously placed order, they may contact us at (+30) 210 8996210 or via email at the following address: email@example.com. For faster service, customers are invited to keep their order number available.
6. GIFT-WRAP SERVICE
6.1. We always take special care of orders. We will be happy to create a beautiful gift package. We will provide the Gift-Wrap Service upon payment by customers of the additional cost displayed on the Website.
6.2. If the customer wishes to have his/her order packaged as a gift, he/she must simply click on the “Gift Wrap” option during “Checkout”.
6.3. In case a “Gift Wrap” order request includes more than one product, we will create one gift package for all of them.
7. OFFER CODES
7.1. To redeem an offer code, customers must enter their code into the “offer code” box during the checkout process on the website. Offer codes are case sensitive and should be entered exactly as they appear.
7.2. When an offer code is accepted, the offer will be displayed in the “Order Review”.
7.3. One offer code may be used per order.
8. PAYMENT OPTIONS
8.1. Customers may pay for the products by Debit/Credit/Prepaid card or PayPal. The accepted types of cards are: American Express, Diners, Visa, MasterCard and Maestro.
8.2. All credit card holders are subject to validation checks and authorization by the credit card issuer. If the issuer of customer’s payment card refuses or does not, for any reason, authorize payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.
9. ORDER INQUIRIES
9.1. For any information on their order / shipping of same, customers may contact us at (+30) 210 8996210 or via email at the following address: firstname.lastname@example.org.
9.2. Customers with an Account can check the status of their orders by visiting the Order Status page into the My Account area. This is the easiest and fastest way to get the most current information regarding customers’ orders.
9.3. When the customer clicks on Order Status page, he/she will be prompted to log in with his/her email address and password. An order summary page will provide the customer with detailed information about his/her current and past orders. After an order is shipped, the relevant tracking number, if available, will be displayed. Customers will have access to information regarding the tracking of their order.
9.4. Occasionally, orders or parts of an order are cancelled by our system for various reasons. Indicatively, some reasons are:
Item(s) not available
Impossibility in processing payment information
Cannot deliver to address provided
Duplicate order was placed
10.1. Orders are processed and delivered on working days only (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed on the following working day. Generally, products are intended to be shipped within 2-3 days of receipt of an order (except of personalized items) which take longer .i.g. Wallpapers (4-5 working days), and also except when shipment to customer is hindered due to events of force majeure.
10.2. We are unable to process orders to a P.O Box address. If an order is not delivered due to your negligence (e.g. you do not allow us access to your property), we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract.
10.3. Shipping charges shall be borne by the customer and are indicated separately on the order form and into the delivery note. There are no shipping charges for purchases over the amount(s) displayed on the Website.
10.4. An e-mail will be sent to the e-mail address declared by the customer, once the order has been shipped, with the relevant tracking number, the delivery company and the relevant link to be used to follow delivery of the order.
11. RIGHT OF WITHDRAWAL – RETURN OF THE PRODUCTS
11.1. We are committed to offering customers the finest products available. However, if the customer feels the products he/she received from us do not meet this expectation or for any other reason, pursuant to applicable law, the customer has the right to withdraw from the contract and return the product(s), without specifying any reason, within 14 (fourteen) calendar days from the date the product(s) were received by the customer. Please note that Wallpapers and personalised goods, i.e. goods made to your specifications are products non eligible for return, together with Outlet Sales, which are final and so relevant products are non-returnable.
11.2. Before returning the product(s), please contact us by phone (+30) 210 8996210 (Monday – Friday, except public holidays, 9am – 5pm) or e-mail at email@example.com, in order to specify the order number, the product(s) to be returned, the reason for the return, the way the return is wished to be treated, i.e. store credit, refund or exchange.
11.3. Thereafter, an RMA (Returns Merchandise Authorisation) number will be provided together with complete instructions on how to proceed with the return.
11.4. The customer may exercise the right of withdrawal within fourteen (14) calendar days from the day he/she acquired physical possession of the products. The products must be returned in their original condition (“as new”) in which they were delivered to the customer who must in particular ensure that the products are not damaged, altered or used, with their tags attached and the original packaging should be used.
11.5. We offer free returns to our customers within Greece. This offer is valid only once per order. For returns eligible for a free return service, the customer should contact the courier service provider in the contact details provided in the email sent to the customer and arrange for a pick up at the time and place mutually convenient. If delivery was made outside Greece, the customer will have to bear the cost of the return to the following address: BIG LITTLE ONES, 7, Panos Str., Vari 16672, Athens Greece. In any event, we are not obliged to refund/reimburse additional shipment costs if the customer had chosen expressly a delivery method other than the most cost efficient method offered by us (and displayed on our Website).Alternatively, the customer may return the products(s) to our showroom located at Panos 7, Vari 16672, Athens Greece, where he / she can either receive a credit voucher redeemable within 3 months or immediately exchange the item(s) with other product(s).
11.06. It is strongly recommended that the parcel containing the returned goods be sent by a recorded delivery service (one that requires a signature upon receipt). We cannot be liable for returned products lost in transit. Regardless of the method of return of the products, customers are kindly requested to retain the proof of shipment (e.g. courier’s receipt) in order to have evidence that they have returned the products in the unlikely event that we do not receive the returned goods.
11.7. Once the return is received, checked and accepted, an e-mail will be sent confirming the above. Based on the customer’s request, we will then proceed with either the requested exchange, a refund or the issuance of a store credit code, equal to the value of the returned product(s), valid for 3 months. Refunds will only be made against the original payment method used. Please note that refunds can take some time to show on your account depending on the payment method or your credit card provider. Especially, for orders paid through the COD method, the customer shall have to provide us a bank account in order to debit the equivalent amount.
- LACK OF CONFORMITY – DEFECTIVE PRODUCTS
12.1. Goods are classified as defective if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered defective. In case of defect in the product(s) purchased, customer is kindly requested to inform us within two days via email at firstname.lastname@example.org, electronic contact form or telephone at +30 210 8996210. The process for the Returns described above under sections 11.2 and 11.3 has to be followed. Upon reception and acceptance of the return, a replacement, subject to availability, may be arranged or a refund credited to the original form of payment. Alternatively, if customer wishes, a credit coupon may be issued, equal to the value of the returned product(s), valid for 3 months.
- OTHER IMPORTANT TERMS
13.1. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this contract.
13.2. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
13.3. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
13.4. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.5. The protection provided by laws in relation to distance contracts, as well as the present Terms and Conditions, apply only to contracts with consumers (i.e. natural persons who act for purposes which are outside their trade, business, craft or profession).
14. APPLICABLE LAW AND JURISDICTION
14.1. These Terms and Conditions as well as this site are governed by Greek and EU law and must be interpreted in accordance with Greek and EU law. In case the customer chooses to have access to this site from another country he/she will be responsible to abide with the laws of such country.
14.2. Any disputes arising out of or in connection with the interpretation, validity and/or execution of these Terms and Conditions shall be subject to the mandatory jurisdiction of the competent courts of Athens, Greece.
14.3. In case of complaint about your purchase, you may contact us at email@example.com. According to EU Regulation no.524/2013 on online dispute resolution for consumer disputes, you may also refer disputes through to the EU Commission’s online platform available at:
Likewise you may refer disputes related to your purchase to the following Alternative Dispute Resolution entity:
The Consumer Ombudsman
Sinigoros tou Katanaloti
144 Alexandras Avenue, Athens GR – 11471
Phone: 0030 2106460862